Product Analyst

Your Job

The Enterprise Finance Applications Team at Koch Global Services (KGS) is seeking a Product Analyst to join our product team to support leveraged, enterprise Order to Cash (OTC) Electronic Invoicing (e-Invoicing) capabilities and projects. This role will focus on both product and project work to build and maintain the e-Invoicing product. As a Product Analyst, you will be responsible for supporting the e-Invoicing application and related technologies. You will also provide support for new application implementations/projects, identify consumer experience process enhancements, and identify ways to improve and automate processes

Our Team

The Enterprise Finance Applications Team at Koch Global Services (KGS) is seeking a Product Analyst to join our product team to support leveraged, enterprise Order to Cash (OTC) Electronic Invoicing (e-Invoicing) capabilities and projects. This role will focus on both product and project work to build and maintain the e-Invoicing product. As a Product Analyst, you will be responsible for supporting the e-Invoicing application and related technologies. You will also provide support for new application implementations/projects, identify consumer experience process enhancements, and identify ways to improve and automate processes

What You Will Do

• Develop detailed knowledge and understanding of the e-Invoicing business process.
• Support the e-Invoicing global user base. Expectations include owning the life cycle of submitted tickets, troubleshooting, and resolving issues by using technical/critical thinking skills, monitoring/maintaining interconnected systems, and identifying root causes and support trends to reduce/improve/prevent future user disruption.
• Responsible for administrative needs for the overall system including security, users, configuration, integrations, and master reference data.
• Responsible for understanding impacts of releases, patches, integrations, and system updates; Test and validate new system releases and functionality, communicating effectively with customers on changes, and creating training materials and documentation when applicable.
• Actively support business partners throughout the project lifecycle to onboard e-Invoicing in new countries. This includes eliciting and validating business requirements, supporting development efforts, and testing new integrations.
• Connect with the OTC team and stakeholders to develop and maintain strong working relationships, optimize value, and internalize business. Actively listen and anticipate customers future needs and incorporate into team strategies and priorities.
• Use analytical experience, specifically around having a curiosity mindset and asking good questions to dig deep into business processes to define solutions.
• Have courage to challenge, escalate, embrace teamwork, work independently, be inclusive with differing cultures/opinions, be reliable and trustworthy.

Who You Are (Basic Qualifications)

• 3+ Yrs of knowledge of AWS (S3, Cognito, Lambda, Dynamo DB), API integrations, and data lakes/data products.
• Ability to work with global end users and stakeholders by answering questions, supporting production users, and resolving production issues.
• Experience engaging with customers through soliciting, capturing, and critically thinking through requirements.
• Experience using data to understand business needs, efficiently convert requests into actionable assignments, and present solutions to stakeholders.
• Experience managing, prioritizing, and working simultaneously across multiple issues and concurrent projects.
• Experience providing reasonable customer communications about delivery dates, updates and managing expectations.

What Will Put You Ahead

• Basic experience with financial or accounting applications.
• Experience implementing and/or supporting enterprise ERP or other large-scale projects, specifically in the accounting/finance/Accounts Receivable area).
• Experience partnering with global end users.
• Experience developing training programs and materials for users of enhanced systems and products.
• Experience influencing and challenging peers and stakeholders to drive to common goals and solutions.
• Experience working in Agile based methodology (Kanban, SCRUM, ServiceNow).