Customer Success Executive - Healthcare

Roles & Responsibilities:

• Efficiently manage inbound patient calls with a professional demeanor, ensuring timely and helpful responses to all inquiries.
• Pay close attention to patients' concerns, responding with accurate, thoughtful information and viable solutions to their healthcare queries.
• Navigate Electronic Medical Records (EMR) to access and analyze patient data, facilitating the scheduling of medical appointments with appropriate doctors.
• Record all patient interactions diligently in the CRM system for systematic tracking and management of customer service activities.
• Work in synergy with colleagues to enhance service standards by sharing insights and implementing collective improvements in patient care.

Required Candidate Profile:

• You have excellent English spoken accent and written skills.
• You should have at least 2-years of professional experience in the international healthcare voice process.
• You are familiar with healthcare regulations like HIPAA.
• You have attention to detail and perform all tasks with high accuracy.
• You demonstrate empathy and professionalism in all interactions.
• You own a computer with 2.4 GHz Processor and 8 GB RAM, professional noise-canceling headphones, and at least 100 Mbps internet connection.

Nice to have:

• US/Canada healthcare professional experience
• Healthcare-related certifications/degrees (India or North America)
• Knowledge about Optometry/Ophthalmology
• Candidates from American Express and Barclays would be a plus.

Kluvor is an equal opportunity employer and makes decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with Kluvor is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.