Quality Assurance Lead

Roles and Responsibilities:

• Develop and implement quality assurance processes and procedures.
• Monitor and evaluate the quality of virtual assistance services provided to clients.
• Conduct regular audits and provide feedback to team members to ensure adherence to quality standards.
• Analyze data to identify areas for improvement and develop action plans.
• Collaborate with team leaders and managers to ensure continuous improvement.
• Handle client feedback and complaints, ensuring timely and effective resolution.
• Prepare detailed reports on quality metrics and present findings to management.

Qualification :

• Any Graduation or Post Graduation
• 3 - 4 years of experience in a quality assurance role, preferably in a virtual assistance or customer service environment.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and quality management software.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• Working Conditions:
• This is a full-time position with the flexibility of remote work.
• Five days of working with fixed off on Saturday and Sunday.
• Ability to work in night shifts
• Ability to work with US time zones Time tracking software will be installed to track the activities

Job Prerequisites:

• High-speed internet connection
• Laptop with an integrated camera and a pair of headphones
• Distraction-free workspace with zero external interference