Client Service Executive

Job Summary:

The Client Service Executive is responsible for managing client relationships, ensuring the delivery of exceptional virtual assistance services, and acting as the key liaison between clients and the virtual assistance team. This role involves understanding client needs, coordinating with internal teams, and ensuring client satisfaction and retention.

Roles and Responsibilities:

• Regular client communication through telephone and emails
• Understand the clients, their requirements and develop a close business relationship
• Act as SPOC for clients
• Organizing, scheduling and liaising with our QA teams to deliver the top notch service to clients
• Timely responses and resolutions of client queries and requests to agreed SLAs
• Generating revenue and working to KPIs
• To work closely within the team and outside the team to complete the client tasks, quires
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Qualifications:

• Education: Graduation or Post Graduation
• Experience: Having experience in handling UK/US-based clients with a minimum of 2years of work experience

Working Conditions:

• This is a full-time position with the flexibility of remote work.
• Five days of working with fixed off on Saturday and Sunday.
• Ability to work in night shifts
• Ability to work with US time zones Time tracking software will be installed to track the activities

Job Prerequisites:

• High-speed internet connection
• Laptop with an integrated camera and a pair of headphones
• Distraction-free workspace with zero external interference