Swift Application -Sr Support (Payment Operations)

Dear Candidate,

Greetings!

Enclosed the below JD-

Role & responsibilities

Must have

• Knowledge of Payments (via Swift)
• Experience in supporting Banking Application (preferably for Capital Markets/Investments/Funds)
• Database skills
• Good communication skills to interact with UK customers

Duties

• Troubleshooting technical issues.
• Talking customers through a series of actions to resolve a problem.
• Supporting application test & upgrades.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.

Nice to have

• Diagnosing and repairing application issues (such as server connectivity, server upgrades etc).
• Resolving technical infrastructure issues.
• Installing and configuring hardware and software.

Experience

• Prior experience in application support or a similar role.
• Proficiency in Banking / Financial application support, Windows, Microsoft, Linux and SQL databases.
• Prior experience supporting Payments/ Swift gateway solutions is advantageous.
• Prior experience with IBM MQ &/or Provide is advantageous.
• Prior experience with Bottomline GTExchange is advantageous.
• Prior experience of supporting Production environments.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.
• Requirement to carry a work phone at all times.
• Requirement to support out of hours work from time to time.
• Certification in Microsoft or Linux is advantageous.

Immediate /Early joiners are highly preferred!

Regards,

Human Rsource

Preferred candidate profile

Perks and benefits