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5 Kion India Jobs
IT Site Support Analyst
Kion India
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Core Responsibilities:
- Installing and configuring Dell Hardware & peripherals.
- Image, upgrade pc/MacBook hardware through MDT, SCCM and Symantec Ghost.
- Install programs/software with executables and SCCM software center.
- Performing data migrations using various tools such as OneDrive.
- Accurately track & document the installation and or removal of equipment in CMDB.
- Coordinate directly with end-user in setup of new device, shipping and return of old pc.
- Respond to post deployment application and hardware issues related to refresh.
- Experience with end-user virtual private network configuration (Pulse).
- Provide IT/AV conference support for onsite/offsite executive presentations, events, and meetings including wireless networking, telephony, projectors, speakers, clickers, and closed-network printer setups.
- Assist in employee On-boarding process, including equipment procurement & imaging.
- Utilize ticketing system to document service request and incidents.
- Escalate IT service and application operational issues to tier 3.
- MS Office 365 support knowledge, including Outlook Calendar and MS Teams support.
- Printer management including standard break/fix of hardware, software, and networking issues.
- Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure.
- Demonstrate ownership and manage executive incident resolution from end-to-end in a highly responsive manner.
- Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner.
- Participate in weekly IT Site Support meeting.
- Participate in team projects that enhance the quality or efficiency of Service Desk delivery.
- Attend training and compliance sessions as required.
Basic Qualifications:
- Three or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above.
- CompTIA A+ Certification, MCSE, or other IT Certifications.
- Working knowledge of and experience with Windows10, Office365, Teams and SCCM.
- Experience with Inventory / Asset Tracking software.
- Ability to follow written IT policies and procedures.
- Strong communication and interpersonal skills.
- Strong organizational skills and a strong attention to detail.
- Ability to unboxing and disposal of OEM packaging.
- Routine transporting of items up to 30 lbs.
Employment Type: Full Time, Permanent
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based on 99 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Kion India Benefits
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Kion India Pune Office Location
Pune, Maharashtra Office
KION India Private Limited
Cluster B - Wing 2, 6th & 7th Floor, EON IT Park, SEZ – I, Survey No. 77,
MIDC Knowledge Park, Kharadi
Pune, Maharashtra
411014
411014
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