Inside Sales Engineer

S.No. Sales Admin
CSS Strategy : Provide backend support for the execution of domestic and export strategy through
processes, as defined in Manual and systems. 1 Service Manager - Account manager for allocated customers. Responsible for deliverables as per
Annual Bus. Plan & Customer business growth plans-minutes.
Accountable for support (Email & Tel). Coordination reg. Proforma Invoice, prepare / inspect sample
box for customers, Update SAP, coordinate orders, dispatches & payments.2 Budget Planning : Execute activities as per budget allocated
3 Suspect : Collect Product Feedback and Customer Feedback. Analyse feedback data and
draw insights.
Suspect : Inform complaint status to customer. Prepare satisfaction report - analytical report
of customer expectations.
Ensure that customers are updated on product refinement / new products, samples are sent,
and feedback obtained. Control of Samples 4 Backend role for creating database leads & contacts in CRM
Prospect : Telecalling S&P customers and setting Call for identifying Important customer. 5
6 Approach-Negotiate : New Vendor registration.
Support to field sales team for samples dispatch & update sample delivery in SAP
Maintain sample regt. Maintain dealer list
Tenders-Quotations: Preparing Quotation / tenders and prepare monthly report.
Adhere to Pricing Policy, Price List.
Monitor CN / DN, Sanction Note (Special Pricing), Tender filling
Closure - Inform complaint status to customer. Prepare satisfaction report - analytical report
of customer expectations.
- Collect Product Feedback and Customer Feedback. Analyse feedback data and draw
insights.
- Ensure that customers are updated on product refinement / new products, samples are
sent, and feedback obtained. 7 Order : Prepare production planning requirements and provide to production.
Review of current letter file & inward mail for sales dept. Expense processing of Sales
touring Vouchers, sales dept musters for monthly leaves compensation calculation.
Order booking, Follow-up for overdue payments, collections, invoicing, E-way bills, bank
receipts tracking, sales order tracking, priority dispatches.
Report: Weekly and monthly report to HOD / Sales team on sales target/ sales achivement,
Overdues, collections & sales orders. 8 Personnel : Daily call register maintain of Field sales team.
Expense booking & verify of Courier POD -bill certification-tours vouchers, filing deviation
for late voucher filing.
Attend Training Programs, Applies the tools & policies as trained & raises queries if necessary Sr.
No. Resources Required1 Desktop with Internet connection, email a/c, Microsoft Office Suite, MS Outlook, SAP Acess, CRM

Hour Daily Important Tasks Guidelines - PDCA
1 Prepare Day's Plan & update
2 Morning call to Sales team for day plan, Yesterday's execution & support needed
3 Email reply to customers & Sales Team
4 Book Sales Orders 5 Payment followup
6 Repeat order followup
7 Samples & Catalogues to customers & Sales team
8 Prepare CN/DN Notes
9 PO & Invoice PDF confirmation to customer
MIS Reports Day
1 Weekly Important Tasks Guidelines (Day 1 after Off Day)
Monday - Review-Follow Up order & payment status against area targets, Verify tour vouchers of
areas6 Saturday - Review weekly MIS reports
Week Sunday - Off Day
Monthly Important Tasks Guidelines1 Week1: Review last months sales & Analysis
2 Week 2: Prepare overdue payment list & FU with customers & Zonal sales Incharge
3 Week 3:
4 Week 4:

Quaterly / Annual Important Tasks Guidelines
Analysis - Product / Sales 2
3 MIS - Area Sales incharge
Preparation of Quarterly meet.Conducts & Directs Distributor meet, EU-resellers seminars, exhibitions. Sr.
Caution List & Area Owner & IMPT REGT / Book Maintain Guidelines
No.
1 Refer-apply department manuals. Follow 5S & table plan
2 Samples & catalogues should go within 1 day of request from sales team
3 Regt-Tracking sheet maintain: Area regt, Order tracking, CN/DN tracking, bank receipts tracking.
4 Maintain all current papers in current letter file. Refer-apply department manuals
5 Send all customer minutes post call (ideally within 3 days)

Projects
Job Training Check Points
Sales & Marketing Manual, SAP Manual,
Work Procedure & Quality manual. Knowledge & understanding on all product regultory
requirements including ISI, NIOSH, CE
Product Training4 Tender conditions reading

S.No. Competencies (F: Functional, G: Generic)
1 F: A bachelor's degree in any stream
2 F: Customer relationships
3 F: Consumer Behaviour Strategies
4 F: Tender processing & reading precondition, prepare checklists
5 F: Advanced Pricing Strategies
6 F: Market Research
7 G: Demonstrated ability to lead and inspire a team
8 G: Outstanding interpersonal skills
9 G: Flexibility
10 G: Relationship Management
11 G: Employee Performance Management
12 G: Change Management
13 G: Problem Solving
14 G: Good skills Verbal & Non Verbal communication
15 G: Negotiation
16 G: Training