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5 Kinder Womens Hospital And Fertilitycentre Jobs
Assistant Manager-Guest Relations cum IVF Counselor
2-5 years
Bangalore / Bengaluru
1 vacancy
Assistant Manager-Guest Relations cum IVF Counselor
Kinder Womens Hospital And Fertilitycentre
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Minimum of 2 years of experience in a customer service leadership role and an Assistant Manager.
- Strong experience in outbound campaigns and call centre software.
- Strong knowledge of call center metrics and best practices.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire team members.
- Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Strong analytical and problem-solving skills, with the ability to identify trends and develop strategies to improve performance.
- Proficiency in MS Excel and can independently create dashboards in excel for data insights.
- Ability to work flexible hours, including weekends and evenings.
- Provide emotional support and counseling to individuals and couples undergoing IVF treatments .
- Conduct initial assessments and ongoing support sessions with patients.
- Help patients understand the IVF process and manage their expectations.
- Develop and implement individualized counseling plans.
- Work collaboratively with fertility specialists, nurses, and other healthcare professionals.
- Keep accurate records of patient interactions and counseling sessions.
- Provide educational resources and referrals to additional support services as needed.
- Manage a team of Pet Relationship Officers and provide coaching, training, and support to help them achieve their performance targets.
- Monitor and analyze metrics to identify areas for improvement and implement strategies to improve performance.
- Ensure that the team is adhering to company policies and procedures.
- Maintain accurate and up-to-date records of team performance and create insights and report on key metrics to senior management.
- Collaborate with other departments to improve processes and workflows and ensure that customer needs are being met.
- Create new projects and enhance existing projects to improve overall metrics.
Employment Type: Full Time, Permanent
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Assistant Manager salary at Kinder Womens Hospital And Fertilitycentre
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Assistant Manager-Guest Relations cum IVF Counselor
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