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Technical Support Engineer
KG Invicta Services
posted 13hr ago
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Job Description
We KGiS, are hiring for Tech Support -L2
Job Location: Coimbatore
Shift: Night Shift
Key Responsibilities
➢ Customer Support: Provide professional and efficient assistance to customers via phone, email, and chat
➢ Troubleshooting: Diagnose and resolve technical issues related to hardware, software, and network connectivity
➢ Guidance: Educate customers on product features, best practices, and preventive maintenance
➢ Documentation: Accurately log customer interactions, issues, and resolutions in the ticketing system
➢ Escalation Management: Collaborate with senior technicians and escalate unresolved issues promptly
➢ Feedback: Gather customer feedback to help improve products and services
Interested Kindly share your resume to divya.s@kgis.co
Employment Type: Full Time, Permanent
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