Chat Support-TL

Role & responsibilities

Clear and concise communication skills for interacting with team members and upper management.

Ability to write clear emails, reports, and other documentation.

Ability to inspire and motivate team members to achieve their goals.

Ability to set goals, monitor performance, provide feedback, and conduct evaluations.

Capability to address and resolve conflicts within the team swiftly and effectively.

Comprehensive knowledge of the products or services being sold.

Efficiently managing time and prioritizing tasks.

Ability to coach and mentor team members to improve their skills and performance.

Being adaptable to changes in processes, technology, and team dynamics.

Monitoring key performance indicators (KPIs) to gauge team success and areas for improvement.

Demonstrating professionalism in all interactions and situations.

Preferred candidate profile

Perks and benefits