Desktop Support Engineer- Mumbai & Bengaluru

Role: Associate Engineer(Desktop Support Engineer)
Location: Mumbai & Bengaluru.

We're looking for candidates who is willing to take on a multi-branch responsibility in and around the mentioned locations.

Skills:
• L2 experience in Windows Administration
• Good knowledge on MS Office 2016 and above troubleshooting
• Good knowledge MS Office 365 Suite troubleshooting
• Hands-on experience on MAC OS and devices
• Good understanding on Windows Patching and MAC OS upgrades
• Proficient in MS Office tools (excel formulae and PPT Dashboards etc.)
• Good knowledge and understanding of Windows based environment.
• Understanding Knowledge on Change, Incident and Problem management.

Experience: 2-3 Yrs

Job Description:
• Build and install PCs, laptops and peripheral devices (such as printers, scanners, projectors, VC) related to desktop infrastructure, in accordance with organization standards.
• Maintain installed PCs, laptops and peripherals with routine maintenance regarding updated AV DAT and OS Patches.
• Identify, log and resolve technical problems with software applications or Hardware components. Assisting, Planning and executing system upgrades and migrations.
• Ensure that work is carried out within agreed service levels and in accordance with Organization guidelines
• Customize desktop applications to meet end-user needs, record technical issues and solutions in logs and follow up with clients to ensure their systems are functional.
• Assist management in creating training materials pertaining to computer troubleshooting and usage.
• Ability to prepare Standard Operating procedures, Dashboards and Data Analytics.
• Collaborate with Cross Functional Teams to ensure seamless operations
Technical Skills:
• MCP or MCSE would be preferred.
• Good to have Understanding knowledge on ITIL v4.