Key Accounts Manager

Role: Key Accounts Manager(KAM)

Maintaining the Key Accounts Business assigned by The organization on single point of Contact

Responsibilities:

Responsible for managing key accounts.

Single-point-contact for resolution of any queries pertaining to our key accounts

Ensuring deliverables are met on a timely basis, monitoring both quality and quantity of the

Deliverables.

Streamlining processes for customers. It depends on a case-to-case basis

Conducting appropriate analysis of service issues experienced by customers curating the root Cause for the same.

Collects and delivers project-related information to the Senior Management, Managing

Director, and Vice President.

Scrutinizing the invoices and verifying them if a claim is demanded by the customers, Documenting status reports on

trace-related information

Effective usage of MIS to track data such as reporting of the backline as well as the calls, Interact with customers and solve their queries on emails

Handle Client Special E-commerce projects

Dealt with customers queries, escalation and provided them the best-fit solution for proper investigation

Worked on tools like C4C, Sales Drive software

Planning and implementation of Network Expansion and Network Optimization strategies

Closely coordinating with operations department for enhancement of shop-floor operations processes & planning

Monitoring and driving critical activities of projects undertaken by the organization

Coordinating with multiple departments and cross functional teams to gather and analyze data

Partner with Internal teams to enable continuous improvement in processes and systems by analyzing the monthly

complaints and repeat service requests, Leading the Monthly review with QBR, HBR & ABR for the assigned Key

customers and analyzing the revenue trends and identifying action plans to address areas of opportunity.

Meeting the Clients Head Person to see smooth functioning of the activity, address and resolve grievances immediately if any.

Presenting analysis & research findings to the senior management to support business decisions

Skills Required:

Strong analytical and problem solving skills

Good proficiency in Spreadsheet (Excel) & other Office applications, internet applications and analytical tool

including the C4C. Should be comfortable with working on huge data

Ability to gather relevant information and apply knowledge to solve less well-defined practical problems

Good decision making ability and able to use Decision tool to address the Query

Ability to work on several projects or issues simultaneously

Strong interpersonal skills and communication skills (both verbal and written)

Ability to work in team environment or independently as needed

Experience: Candidate should be able to demonstrate capability in one or more of the following

Sales Background in from the Key Accounts management will be preferred

Background or Interest in Operations Research/ Supply Chain Management domain

Having Exposure of NBD, RBD, and Operation Process.

Background in use of Analytics in Business Decision Making, Process Improvement and Optimization

Experience in excel based modeling and use of statistical tools for planning and forecasting

Minimum Experience of 7-8 Years of sales from similar product understanding

Location:

Primary location will be as per Appointment but role may require travelling to different DTDC locations based on

project requirements. Travel frequency Medium to High to client Location