Customer Service Executive (Telugu)

Inside Sales Executive Business Development

Mumbai, Maharashtra

About the company 

Ketto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organization with a valuation of more than 100 million USD. With over 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth journey, and we would like you to be part of our family, helping us to create large-scale impact on a daily basis by taking our product to the next level.

Responsibilities:

1. Identify patients who are in need of funds as per criteria defined by the company.
2. Review fundraising appeals submitted by people as per Ketto’s criteria and content standards
3. Uphold Ketto’s transparency & accountability standards by reviewing customers’ information against Ketto’s security checks, working closely with the compliance team
4. Communicate tips and offers to Ketto’s customers at strategic points during their crowdfunding journey, to help them achieve their fundraising goals
5. Work closely with other sales teams and the customer support team to provide a seamless experience to the customers
6. Devise ideas to improve the product experience and the efficiency of internal processes

What you bring to the table:

1. Bachelor’s degree or an equivalent diploma with 1-3 years of experience
2. Ability to thrive in a dynamic start-up environment
3. Strong written and verbal communication skills
4. Empathy to understand the needs of the patient
5. Ability to multitask and work under pressure
6. Strategic Problem Solving - able to infer insights from data and come up with new strategies
7. Availability to work for 6 days a week (one rotational week off)
8. Openness to handle queries during non-office hours, on occasion

Perks and benefits:

1. Attractive pay package on par with industry standards
2. Flexible and meritocratic work culture
3. Work environment aligned with diversity and inclusion parameters
4. Individual’s professional & personal growth via learning & development programs