Manager - Client Relationship (1-2 yrs)

Qualification - Graduate

A CRM (Customer Relationship Management) Executive is responsible for managing and improving the interactions between a company and its customers.

Their role typically involves :

Customer Data Management :

- Maintaining and organizing customer information in CRM systems to ensure it is accurate and up-to-date.

- Customer Communication: Overseeing communication strategies, including emails, phone calls, and social media interactions, to ensure consistent and effective engagement.

- Sales Support: Assisting the sales team by providing customer insights, managing leads, and tracking sales performance.

- Marketing Campaigns: Collaborating with marketing teams to design and execute campaigns aimed at customer acquisition and retention.

- Customer Service: Addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction.

- Reporting and Analysis: Generating reports on customer trends, campaign effectiveness, and overall CRM performance to help guide strategic decisions.

- System Management: Ensuring the CRM software is functioning properly, implementing upgrades, and training staff on its use.