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Duty Manager
Karni Fort Bambora
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to propertys guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various departments to satisfy guests/customers requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests undesirable conduct in rooms or public areas.
- Comply with legal requirements in a lodging property.
- Conduct interviews.
- Conduct staff performance assessment process.
- Develop a work team.
- Facilitate innovation and lead team leaders to implement change.
- Foster service innovation.
- Implement service recovery framework.
- Lead workplace communication and engagement.
- Manage and review systems and processes.
- Manage crisis situations.
- Manage customer acquisition and retention programmes.
- Manage front office operations.
Employment Type: Full Time, Permanent
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based on 1 employee
Flexible timing
Monday to Saturday
Within city
Karni Fort Bambora Benefits
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