Data Analyst (India)

Come join our Customer Operations team

Our Customer Operations team is committed to empowering Karat s customer partnerships through tool automation, insightful analytics, and a higher level of support throughout the entire customer journey.

What you will do

As a Data Analyst, you will write custom SQL queries to ensure the Company s customers have accurate reporting on performance. Working closely with various Go-to-Market teams, this individual will ensure Karat is providing the most thorough insights to customers, enhancing the impact of the company product and purpose.

We are looking to hire this position out of India . Once successfully onboarded, core working hours will predominantly be IST, with required internal meetings that align with timezones in the U.S.

Onboarding may be up to 120 days; schedules may align more heavily with U.S. core hours during this window.

• Generate regular and ad-hoc reports to internal and external stakeholders that inform on customer performance.
• Write custom SQL queries to analyze and report on customer data.
• Respond to customer requests related to reporting needs.
• Ensure data quality in the Company s analytical systems and tools.
• Work closely with Go-to-Market (GTM) teams (specifically Deployment Engineers and Client Advisors) to ensure the correct data is being analyzed.
• Make regular improvements to existing workflows and reports.
• Work with the Company s systems and tools to create data visualizations for customers as-needed.

The experience you will bring

• 2+ years of professional experience working with SQL queries in a customer-facing position
• Experience with Metabase and Zendesk preferred
• Experience working with databases, data mining, and data visualization tools
• Strong analytical and problem-solving skills
• Fluent, concise English communication skills (verbal and written)
• High level of detail with the ability to identify and solve data discrepancies with ease
• Comfortable working in a fast-paced startup environment

Applicants, please note: submissions not 100% in English will not be considered. Benefits of joining Karat in India

All India-based offers include a competitive salary in local currency and Karat-granted stock options. India employees of record (EOR) will receive all required, country-specific benefits.

Additional Karat-Sponsored Perks:

• Private healthcare available (100% premium coverage for employees and eligible dependents)

Time Off:

Generous India Time Off Policies

• Vacation: 18 days of vacation per year (accrued at 1.5 days per month)
• Sick Leave: Three (3) work weeks per calendar year
• Karat No Questions Asked Leave: One (1) work week per calendar year

India Holidays:

• National Public Holiday Schedule available here :
• 7 Preset Holidays (a mixture of public holidays, Diwali, and a national holiday based on Deel s entity location in Karnataka), and;
• 4 Floating Holidays (employees can take off regional or religious holidays of their choosing)
• Karat Summer Break: 5 days - July (not available to Customer Experience)
• Karat Winter Break: 5 days - December (not available to Customer Experience)

Karat s India team is employed through Deel, a Professional Employer Organization (PEO). All employment agreements, payroll, and benefits will be administered by Deel.