Technical Support Engineer - L2 -

Job Descriptions :

Proactive monitoring and administration know-how to create/modify/manage alerts for new/existing servers with good

knowledge of the working technology.

Administration working knowledge on different Windows OS platforms (Windows Server 2012R2, 2016, 2019 2022),

OS configuration on different roles - Domain WINS DNS DHCP IIS WSUS - configuration and troubleshooting.

Knowledge of - Disk Storage File Print Server Management Terminal Services RAID Administration NTFS.

Permissions and troubleshooting issues related to the above applications.

Understanding of OS migration concepts.

Working knowledge of Microsoft Windows failover Cluster installation and configuration.

Performance fine-tuning on OS level.

Knowledge of Server RAID configurations.

Working knowledge of File Server along with NTFS permissions.

Working knowledge of Print Server.

Working knowledge of FTP SFTP services.

Understanding and good working knowledge of Active Directory and DNS services.

Understanding working knowledge of Azure AD.

Understanding/knowledge on VMware.

Good writing skills for technical documentation and reports.

Good communication skills for customer and technical calls. Knowledge of ITIM and process for Incident, Service,

Change, and Problem management.

Support L1 team wherever is required.