Team Lead/Assistant Store Manager

• Responsible for effectively managing the Sales and daily operations of the store inorder to meet or exceed the business targets and profitability.
• Drive Sales plans, monitor and analyse the sales data in coordinate with the Sales Staff to ensure that the store targets are met.
• Monitor the financial performance of store against targets periodically, Develop and implement reporting & review mechanisms to track operational performance and ensure course correction & corrective action, as appropriate.
• Ensure adequate level of staffing in the store and take appropriate action; accordingly, ensure that duties, responsibilities, and targets are cascaded appropriately and effectively monitored.
• Drive a culture of diversity, performance and transparency in the store.
• Overseeing the store requirements, managing inventory, customer service issues etc.

Sales and Marketing:

• Responsible for Sales performance and growth by achieving monthly targets.
• Maintain showroom presentation, and collaborate with the team to meet sales targets.
• Implementing activities as a part of brand building & market development effort through promotional schemes.
• Managing and motivating the team to increase sales and ensure efficiency.
• Analysing sales figures and forecasting future sales.
• Analysing and interpreting trends to facilitate planning.

Customer Relationship Management:

• Handling customer centric operations & ensuring customer satisfaction by achieving service quality norms.
• Assisting customers in selecting jewellery, provide personalized service, and ensure smooth sales transactions.
• Attending to customers / clients concerns & complaints and undertaking steps for effectively resolving them.
• Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings.

Key Skills:

• Qualification - Graduation (MBA preferred)

• Self-motivated having Strong leadership and team management skills.
• Good communication with proficiency in English.
• Computer operating knowledge with E-mail communication.
• Minimum Graduation, MBA preferred.
• Knowledge of 'Point of Sale' system (POS).
• Customer Satisfaction and Customer Service skills with ability to build repo.
• Attention to detail and problem-solving abilities.
• Store Management experience with prior experience in the Jewellery Retail industry mandatory.
• Knowledge of Jewellery - Gold, Diamond, Platinum and Silver required.