Add office photos

Kaleris

Compare

based on 19 Reviews

21 Kaleris Jobs

Customer Support Engineer

Kaleris

based on 19 Reviews

1-5 years

Chennai

1 vacancy

Customer Support Engineer

Kaleris

posted 1hr ago

Flexible timing

Key skills for the job

+ 2 more

Job Description:

Responsibilities

Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris/Navis products.
Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.
Verify, reproduce, and isolate application defects or faults reported by Kaleris/Navis Customers. While this role doesnt involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.
Reproduce software defects in a lab environment using customer datasets or remote connections to the customers test environment.
Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.
Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldnt be reproduced off-site, and testing Kaleris/Navis product integrations with third-party systems.
Participate in software implementations and upgrades at customer facilities as necessary.
Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues.
Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.

Requirements

An Engineering degree (BE/BTech) in Computer Science.
2-5 years of Technical Support or Product Support (Application Support) experience, including at least 1 year of supporting enterprise software solutions, preferably in container terminal, shipping, or logistics industries.
Hands-on experience with JAVA, XML, and client-server applications.
Knowledge and experience in coding with Core Java/Groovy is advantageous.
Excellent written and verbal communication skills in English.
Inherent customer service and technical support orientation.
Detail-oriented, self-motivated, and assertive communicator.
Flexibility to work in shifts based on business requirements.
Proficiency in various system platform technologies such as MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate and J2EE is recommended.
Familiarity with diagnostic tools like Hyperic or similar is a bonus.
Understanding of relational database structures and web-based enterprise solutions.
Strong analytical and technical troubleshooting skills across various applications and technologies.
Willingness to travel as needed and the ability to work extended hours under tight deadlines.
Teamwork skills, especially in multi-disciplinary virtual teams across different locations.
Strong leadership, time management, and organizational abilities.