Operations Manger - School

Job Summary: School Manager role required to ensure complete school activities and campus to be maintained well and over all Business operations should run without huddles,

Job location - Thane

Job description

Key Responsibilities:

Marketing and Admissions /

Collections

• Ensuring there is no Zero paid for fee payment on a monthly basis.
• Transport Fee collections.
• Fee dues are paid on time for the first term.
• Collection of Fine and any other miscellaneous income.
• Responsible for Pre-School tie-ups in designated area.
• Target achievement for revenue and admissions.
• Planning and execution of all the marketing activities/events/tie ups.
• Training and development of Team members of diverse verticals. Accounts, branch operations,

maintenance and upkeep, vendor management, Customer Relationship Management.

Branch Handling

• Taking care of smooth operation of the given branch
• Responsibility of collection of tuition fee collection, Campus Maintenance, Transport System
• Working on data and preparing reports for presentation - Parent handling and entire responsibility to

handle all non-academic grievances

• Should have knowledge in handling inventory
• Handling employee grievances - Focus on continuous improvement to increase efficiency of task -

Standardizing the process

• Keeping Close track on Inward/Outward movement
• Trustee Handling and Stakeholder Management
• Handling grievances in BMC
• Coordinating amongst other business verticals such as Marketing, Logistics, Procurement, Projects,

Academics, etc.

• Conducting interviews for admin team membersParent Handling
• Front facing on all non-academic issues.

Handling Complaints

• Making sure the issues mentioned in Complaint Register are resolved at the earliest.
• Follow up with Front Office, Accounts and Campus In-charge for early resolutions of complaints.

Staff

• Keeping a close track of staff strength.
• Ensuring the attendance for staff is regularly and properly marked by EA.
• Be the contact point of HR for attendance and salary processing.
• Follow up with Corporate Office for staff complaints/ issues.
• Making sure the recruitment database is maintained properly by front office.
• Getting data for recruitment of surrounding schools and play school teachers.

Transport

• Keeping a close track on bus operations.
• Ensuring timely maintenance of buses.
• Making sure the GPRS of all buses is functioning properly for parents to receive updates.
• Breath analyses test is done on a regular basis for drivers.
• Campus Maintenance
• Ensuring overall school maintenance.
• Checking Maintenance Register daily.
• Play Grounds/ Courts are well maintained.

Trustee Handling

• Handling administrative issues.
• Quarterly reviews.
• Getting signatures on required cheques by Trustees.

Finance

• Keeping close track of collections.
• Managing petty cash for the branch and ensuring the documents are in order.
• Managing vendor payments and attendance.

Campus Maintenance

• Ensuring overall school maintenance.
• Checking Maintenance Register daily.
• Play grounds, courts & all other amenities are well maintained.