Parent Relationship Manager

Job Title: Parent Relationship Manager (PRM)

Location: On-Site About Us: Orchids International Schools is a leader in holistic education, fostering academic excellence and overall development. We are seeking an enthusiastic and skilled Parent Relationship Manager (PRM) to join our team and play a vital role in driving admissions and maintaining strong relationships with prospective and current parents.

Key Responsibilities:

● Lead Management:

○ Call and follow up with leads generated through fieldwork, digital ads, events, and other sources.

○ Counsel parents about school programs and policies to encourage enrollment.

○ Address applicant inquiries and resolve issues via telephone, face-to-face (F2F) interactions, and written communication.

● Admissions Support:

○ Provide personalized solutions to parent concerns and guide them through the admission process.

○ Input, review, and manage student records and data in the admission database. ○ Work closely with Zonal Heads to ensure informed and timely admission decisions.

● Relationship Management:

○ Build and maintain strong relationships with parents to understand their needs and provide tailored support.

○ Act as a liaison between parents and the school to ensure a smooth and positive experience.

● Administrative Tasks:

○ Generate letters, reports, and lists as required to facilitate the admission process.

○ Maintain accurate records of interactions with parents and admission-related activities.

Qualifications:

● Educational Qualification:

○ MBA graduate or final-year MBA students preferred.

● Skills and Traits:

○ Strong communication skills in English; fluency in the local language is a must. Knowing Hindi is an added advantage.

○ Presentable, with excellent interpersonal and convincing abilities.

○ Comfortable interacting with children and their parents.

○ Proficient in using admission databases and related software.