Customer Support (Voice Process)

We are currently seeking individuals for the role of Information Retrieval Officer (IRO), a position critical to our operations. As an IRO, you will be responsible for attending calls and delivering accurate information as per the caller s request. This role requires a meticulous approach to maintaining call duration within the standard Average Time Taken (ATT), ensuring customer satisfaction, and upholding compliance with departmental policies.

What we are looking for

• Excellent Communication Skills in English, Kannada, Hindi and Tamil/Telugu.
• Pursuing degree, graduate or postgraduate
• Personable, attentive, and active listener
• Good interpersonal skills and communication skills in English and Tamil
• Confident, assertive approach and resiliency
• Customer centric approach to go extra mile to keep up the user experience
• Pleasant voice with pleasing telephonic etiquettes
• Ability to work efficiently under pressure.
• Pleasant voice with telephone etiquette that creates a positive interaction.
• Working knowledge of computers, coupled with the ability to comprehend and follow instructions.
• Adept at typing with accuracy and speed.

Roles & Responsibilities:

• Handling the Callers diligently and providing the required information promptly over the phone.
• Listen to the callers concerns, Issues, and queries (if any) respond & direct them appropriately.
• Refer escalations & questions to respective team, if required for prompt closure.
• Maintain a positive attitude and calmly respond to the callers.
• Understand the process, execute, and maintain SLA in Certain Metrics.