Hiring Information Retrieval Officer| Fresher & Experienced| Hyderabad

Great Job Opportunity for Freshers

Hiring for Information Retrieval Officer-Inbound Voice Process

IRO Role & Responsibilities:

• Responsible for attending calls and providing information as requested by the caller.
• Ensure that appropriate information is provided while taking a call.
• Responsible for working in rotational shifts with strict adherence to the given roster with 2 week offs.
• Need to ensure Basic Discipline is maintained on floor.
• Ensure that the duration of the call is within the standardized Average Time Taken (ATT).
• Responsible for transferring calls, as required, to the appropriate department, Customer Support or Marketing.
• Adhering to the quality requirements and maximizing scores received in the Score Card (which measures performance and operating principles)
  

Education-12th & Above

Experience- Freshers

Location- HYDERABAD, TELANGANA

What we are looking for?

• Excellent Communication Skills English, Hindi & Telugu
• Working knowledge of computers, ability to comprehend and follow instructions and direction.
• Comfortable to work in Rotational Shifts & are eligible for 2 Week Offs

Interview Location:

Address: Just Dial Limited

7-1-23, 1st Floor, Roxana Building, Above HDFC Bank , Greenlands, Begumpet, Hyderabad 500 016.

HR details - Pallavi - Contact -9100236492

patlolla.pallavi@justdial.com