Software Engineer 3

Technical Support:

• Utilize your 2+ years of experience in a technical support role within a wireless networking or wireless security company (or equivalent education).
• Troubleshoot and configure wireless access points.
• Understand and work with Wi-Fi 802.11 networks.
• Triage and resolve customer support escalations from multiple inbound channels.
• Meet or exceed customer expectations regarding response quality and timeliness.

Network Management:

• Build and maintain layer 2/3 network testbeds.
• Reproduce customer issues and understand product features.
• File tickets for identified bugs.
• Analyze logs to pinpoint root causes.
• Collaborate with developers to drive solutions.

Communication and Collaboration:

• Participate in relevant meetings and discussions.
• Provide status reports on ongoing tasks.
• Ask insightful questions to improve processes and customer experience.

Networking Knowledge:

• Familiarity with Layer 2 and Layer 3 networking concepts.
• Understanding of 802.11 Wi-Fi standards.
• Juniper Router & Switch Certifications (a plus).

Educational Background:

• bachelors or masters degree in Computer Science, Information Technology, Electronics, Electrical Engineering, or related fields.