Qualifications:
Responsibilities:
Business/Customer:
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Minimal Customer interaction under guidance.
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Understand Domain Process/sub-process, functions, terminologies (such as SOP, QC checklists).
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For PV/Complaints Management: Perform data entry of data received from source documents into the respective Clinical/Safety database. Responsible for meeting turnaround times and accuracy. Handle more critical/sensitive transactions.
Coding:
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Perform coding activities on the assigned project with timelines and efficiency.
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Import uncoded terms into the database and export coded medical terms from the coding platform.
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Query Management.
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Create New Term Request and prioritize.
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Perform Dictionary upversioning activity as and when required.
Clinical Data Management (CDM):
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Perform Migrations / Set up / Close out activities apart from Study Conduct activities under supervision and quality checks from the Team Lead.
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May perform Peer QC of TJDA activities.
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Generate all study-related reports, status updates, and carry out all study-related email communication with internal stakeholders and clients.
Project/Process:
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Attempt complex problems (procedures/processes) and refer to Supervisor/Line Manager in rare cases.
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Handle first-level processing of transactions.
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Adhere to quality requirements, achieve targets/volumes in the given TAT (Turnaround Time).
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Proactively identify issues.
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Contribute to process improvement initiatives.
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Identify and report process changes.
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Adhere to mandatory industry regulations and compliance requirements for the given process.
Knowledge Management:
People/Team Management:
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Adhere to organizational hygiene and compliance needs, including:
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Collate team performance metrics.
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Manage break schedule/transport logistics for the team in the absence of the supervisor.
Must-Have Skills:
Employment Type: Full Time, Permanent
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