Jr Customer Service Executive Hybrid Network Services Service Delivery

Jr Customer Service Executive - Hybrid Network Services Service Delivery

Fresher

Batch: 2023, 2024 Passed out

Stream: BE (ECE, Telecommunication, Civil )

Job Description
Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.
Responsibilities
Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
Conduct change management, turnup and migrations requests
Standard testing and troubleshooting of installs/activation post Provisioning.
Validate wiring connections & schedule dispatches with field operations.
Regularly participates in important projects or activities as a full contributing team member.
Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI s
Perform escalation management, wherever necessary and in case project is in jeopardy.

Minimum qualification & experience
Relevant experience in network infrastructure project management and on field experience
Desired Skill sets
Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
Knowledge in switch and router configurationRole & responsibilities

Preferred candidate profile

Perks and benefits