Hiring ARM| Shift Manager @Chandigarh Tricity-Popeyes(JFL)

Shift Manager/Asst Restaurant Manager will be responsible for the overall operations of the shift with world class guest experience in a safe & inviting environment for internal & External customers

Majority of time will be spent in leading the team to meet Guest expectations and Training new members in adherence to brand standards

Leads Operational Excellence and the Guest Experience:

• To ensure self and team handles all Guest concerns during the shift
• To respond to all Guest feedback with action plans to address opportunities
• To coach team on hospitality standards
• To communicate Guest feedback to the team and involve in action plans to resolve issues
• To ensures all training and reference materials are available and used by the team
• To execute processes that ensure the restaurant meets safety and sanitation standards
• To execute processes that ensure inside and outside cleanliness standards are met
• To ensure shift is appropriately staffed to achieve service with speed goals

Builds Team Talent:

• To treat all team members fairly and with respect
• To provide coaching to team members to improve performance and ensure their growth.
• To recognize team members for demonstrating desired behavior and performance
• To ensure no team members is placed in position until all training is complete
• To provide regular communication to team including goals and results
• To use team member feedback to improve restaurant performance
• To train, retain, and develop team members that improve the Guest experience
• To execute cross training and deployment
• To hold team members accountable for their behavior and performance
• To delegate appropriately to team based on their skill level
• To maintain appropriate staffing levels to meet business needs

Drives Sales Growth:

• Involves entire team by communicating goals, results, and action plans
• Ensures each shift is appropriately staffed to meet hospitality with speed goals
• Ensure all products are available to Guests every shift and execute all products to standard
• Utilizes appropriate suggestive selling
• Complete all self-audits during the shift and review previous actions plans to address opportunities
• Manages cash loss through cash control procedures
• Follows a maintenance schedule for equipment and facility
• Sets shift goals and track results
• Involves entire team by communicating goals, results, and action plans

Planning and Communication:

• Discusses issues with other managers
• Discusses shift plans with team
• Involves entire team by communicating goals, results, and action plans
• Makes adjustments to assignments during the shift to achieve goals
• Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency