AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
18 Juara IT Solutions Jobs
Service Now Business Analyst
1-4 years
Hyderabad / Secunderabad
1 vacancy
Service Now Business Analyst
Juara IT Solutions
posted 4mon ago
Job Role Insights
Key skills for the job
Job Description
Job Openings Service Now Business Analyst
About the job Service Now Business Analyst
Job Title: Service Now Business Analyst
Location: PAN INDIA
Company: JUARA IT SOLUTIONS
Notice Period: Immediate Joiner (less than 15 days)
Experience: 10+ Years
Roles and Responsibilities:
1. Collaborate with stakeholders across different business units to gather and analyze business requirements for ServiceNow implementations.
2. Conduct workshops, interviews, and requirements gathering sessions to elicit and document detailed business requirements.
3. Analyze current business processes and identify opportunities for automation and improvement using ServiceNow platform capabilities.
4. Configure, customize, and maintain ServiceNow modules such as Incident Management, Change Management, Problem Management, and Service Catalog to meet business needs.
5. Work closely with development and system administration teams to implement and test ServiceNow solutions.
6. Develop and maintain documentation including functional specifications, process flows, user stories, and test plans.
7. Provide end-user training and support during ServiceNow rollouts and implementations.
8. Collaborate with cross-functional teams to ensure successful delivery of ServiceNow projects within scope, schedule, and budget.
Technical Skills:
1. Strong understanding of IT Service Management (ITSM) processes and frameworks (ITIL).
2. Proficiency in configuring and customizing ServiceNow modules such as Incident Management, Change Management, Problem Management, and Service Catalog.
3. Experience with ServiceNow platform administration, including user administration, roles, permissions, and access control.
4. Knowledge of ServiceNow scripting languages such as JavaScript, GlideScript, and Jelly.
5. Familiarity with integrations using ServiceNow APIs, Web Services, and MID Server.
6. Ability to troubleshoot and resolve issues related to ServiceNow configurations and customizations.
7. Experience working with ServiceNow Discovery, Orchestration, and Service Mapping is a plus.
8. Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
Certifications:
1. ServiceNow Certified System Administrator (CSA) certification is required.
2. Additional ServiceNow certifications such as Certified Implementation Specialist (CIS) in various modules are preferred.
3. ITIL Foundation certification or higher is a plus.
Employment Type: Full Time, Permanent
Read full job descriptionCompare Juara IT Solutions with
TCS
Compare
Infosys
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
LTIMindtree
Compare
Mphasis
Compare
Persistent Systems
Compare
Hexaware Technologies
Compare
Marpu Foundation
Compare
Huawei Technologies
Compare
HCL Infosystems
Compare
Z X Learning
Compare
Evision Technoserve
Compare
Karma Ayurveda
Compare
InternEzy
Compare
Cogoport
Compare
Lea Associates South Asia
Compare
Creambell
Compare
Caparo Engineering India
Compare
Similar Jobs for you
Share an Interview