Lead Site Reliability Engineer

As a Lead Site Reliability Engineer at JPMorgan Chase within the Corporate and Investment Banking - Digital NX Payments, you will occupy a crucial leadership position in our team. Your role will involve showcasing your extensive knowledge across various technical domains and guiding your team members through diverse technical and business challenges. You will spearhead resiliency design reviews, simplify intricate problems for your team, and serve as a technical lead for medium to large-sized products. This position offers a unique opportunity to mentor other engineers and significantly influence our products and services.

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team s applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice

• Formal training or certification on SRE concepts and 5+ years applied experience
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
• SRE Certification
• Fluency in at least one programming language such as (eg, Python, Java Spring Boot, .Net, etc)
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc
• Proficiency in continuous integration and continuous delivery tools (eg, Jenkins, GitLab, Terraform, etc)
• Experience with container and container orchestration (eg, ECS, Kubernetes, Docker, etc)
• Experience with troubleshooting common networking technologies and issues
• Ability to identify and solve problems related to complex data structures and algorithms