Multicolor Technician

Role & responsibilities

• Set regular maintenance schedules for existing machines in the assigned area by conducting maintenance in accordance with the plan, and solve technical issues related to MC equipment to ensure that all machines are running properly to minimize color complaints.
• Support the expansion of the retail network in assigned areas in coordination with the Multicolor manager by providing installation, training, and troubleshooting to ensure the growth of the retail network.
• Support marketing activities related to Multicolor by updating databases and prices in assigned areas/for assigned customers.
• Advise customers by providing the necessary technical assistance related to Multicolor machines to support the Sales team and exceed customer expectations.
• Commit to Maintenance Plan, database, and price distribution and assist in revamping current dealers to concept shops.
• Follow up on customer complaints regarding tinted colors accuracy and investigates to identify the root cause.
• Perform product, color, and colorant analysis for MC Jotun customers.
• Perform training to operators and sales counters on multicolor equipment through Jotun academies.
• Provide technical support to internal colleagues and external customers related to software hardware, and assist in the implementation of formulation changes and upgrades and training to ensure products are tinted correctly and delivered on time to the customer.