Deputy Manager - Quality Assurance - Manufacturing/Auto/Auto Ancillary Industry (8-13 yrs)

JOB PURPOSE:

RESPONSIBILITY (List the responsibilities/duties associated with the job):

1 Handling of market feedback and warranty issues related to Pix Transmission Products. Act as an SPOC for all quality issues reported from field.

2 Product reliability improvement - Implement mechanism to monitor, analyze & improve warranty cost & failure rate.

3 Reduction in warranty cost by on-time closure of identified warranty projects through 7 step problem solving methodology.

4 Conduct weekly CFT meeting with IPQC, SQE, PDI, Production, Technical Services, Business Excellence and R&D to resolve customer issues.

5 Share CAPA with customer within defined TAT & monitor effectiveness of implemented solution

6 Handhold internal teams to build competency in problem solving.

7 Field & customer visits for prompt analysis of critical/ repeated concerns

8 Ensure updation of Quality documents (as applicable) like PFD, PFMEA, DFMEA, WI etc. once PCA is implemented

9 Work collaboratively with suppliers to resolve customer complaints related to bought-out parts and ensure closure reports are submitted against the critical complaints reported from field.

Authority (List the authorities associated with the job):

1 Authorised to attribute customer complaints as per analysis observations

2 Authorised to share improvement actions with all stakeholders

3 Authorised to conduct weekly CFT meetings

SKILLS AND KNOWLEDGE:

- Qualification BE or Diploma in Mech./ Rubber Tech. Industry Manufacturing - Auto / Rubber Industry

- Addnl. Qualification Certified in Six Sigma or Reliability Engineering

- Experience 8-10 Yrs. Age 30+ Gender Male/ Female

Technical Skills:

- Reliability Monitoring 7QC tools

- Customer Quality Knowledge of Rubber Belts

- Complaint Resolution Failure Analysis

- Problem Solving (8D/ Six SIgma) Core Tools

Behavioural Skills:

- Customer Centricity Agile Communication Skills

- Collaborative Innovation Result Orientation

System Requirements: QMS/ IATF 16949