Desktop Support Engineer

Technical specification:-

• 0-1 Years of experience in IT support roles, with a focus on desktop/technical support.
• Hands - on experience with Office 365 applications, including user account management.
• Experience in providing first-line technical support for hardware, software, and network issues.
• Handled support tickets promptly while maintaining high customer satisfaction.
• Document technical issues and solutions effectively in the ticketing system.
• Knowledge, support troubleshoot Microsoft Intune for mobile and endpoint device management.
• Collaborate with the IT team to enhance support processes and implement new technologies.
• Strong problem-solving skills and technical troubleshooting abilities.
• Familiarity with Windows and Mac operating systems.
• Excellent communication skills and ability to work in a team

Responsibilities:-

• Assist employees with resolving basic technical problems on both Windows and Mac operating systems.
• Ensure devices comply with organizational security policies and best practices.
• Manage and Support Office 365 applications, including user account creation, configuration, and issue resolution.
• Assist users in setting up and using various Office 365 tools and applications.
• Respond to and resolve technical support tickets within established timeframes.
• Accurately document technical issues, resolutions, and ongoing challenges in the ticketing system.
• Maintain up-to-date knowledge of recurring issues and solutions for future reference.
• Install, configure, and upgrade desktop hardware and software as needed.
• Contribute to internal knowledge-sharing sessions and best practice guides
• Administer and support Microsoft Intune for device management, application deployment.
• Stay up to date with the latest IT trends and technologies to recommend improvements.
• Collaborate with global team for IT support and closely work to resolve issues.