Transport Helpdesk Lead

Transport Helpdesk Lead

What this job involves:

Redefining user support

Transforming the transport user experience through innovative support solutions that empower travellers, streamline journey management, and enhance overall satisfaction. This approach integrates real-time data, predictive analytics, and personalized assistance to create a seamless support ecosystem. It anticipates traveller needs, resolves issues proactively, and converts potential disruptions into opportunities for improved service. From intuitive mobile apps to AI-powered chatbots and smart kiosks, this redefined support system ensures travellers receive timely, relevant, and personalized assistance throughout their journey, ultimately making transport more accessible, efficient, and user-friendly.

Being a core part of operations

Transport operations form the vital backbone of organizational logistics, serving as a linchpin in the broader operational framework. This critical function orchestrates the seamless movement of goods, services, and people, directly impacting efficiency, cost-effectiveness, and overall business performance. As a core component, transport operations integrate with and influence various other operational areas including supply chain management, inventory control, customer service, and financial planning. By optimizing routes, leveraging cutting-edge fleet management technologies, and implementing sustainable practices, transport operations drive operational excellence, enhance resource utilization, and contribute significantly to an organization's competitive edge and bottom line. The strategic importance of this function extends beyond mere logistics, playing a crucial role in shaping business strategies, meeting customer expectations, and adapting to market dynamics in an increasingly interconnected global economy.

On top of these, you’ll take part in the CIWG competition to present your ideas. You will also set up the FM helpdesk in the new facilities, including the creation of the location in the tool; and, likewise, train the respective stakeholders. 

You’ll also take charge of publishing both the daily SLA report and daily fulfilment report to the pan-India team. Using your superb Microsoft office skills, you will also craft helpdesk-related PPT slides for MMR, QBR and ABR. 

Sound like you? To apply you need to be:

Well-versed in the field

Are you a graduate of any specialisation with eight years’ experience—or more—in customer services or data management? How about a solid background in continuous improvement initiatives, client engagement and report preparation? If yes, we’d love to chat with you!

A relationship builder

Your excellent communications skills be handy when it comes to interacting with a wide range of client staff and demands. Does your PC literacy come with exceptional Microsoft skills? To couple these with, you should also be a great example of being a leader who can drive and follow through with improvement initiatives, and a team asset who can work effectively as part of a team.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.