Facility Executive - Soft Services

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Executive, Soft Services

Account Management - Work Dynamics (APC/India, TN, Chennai)

What this job involves:

Prioritising the facilities needs

Working with both the facilities manager and the assistant facilities manager, you ll oversee the Facilities day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you ll strive for continuous improvement in the process.

Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables. Provide all administrative support to the Facilities Management team at the assigned location

To ensure timely and accurate completion of FM reports pertaining to soft services

Be accessible for escalation of all FM related issues, Oversee the Helpdesk Service request of Customers are attended. Provide management advice to Helpdesk operators for escalated issues, ensure immediate response to Priority Calls.

Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled, Oversee the Mailroom process and action escalations to the user satisfaction levels.

Provide management advice to mail room executives for escalated issues, Visitor Management, ensure visitors are promptly attended Front office managed well.

Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep, ensure newspaper and magazines in the reception area as necessary.

Oversee the Housekeeping Services are on satisfactory levels and as per standards set.

Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day

Inspect the turn out and attendance of the staff.

Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints.

Oversee the upkeep of indoor plants and take necessary action if required.

Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions.

Communicate to the FM through on all incidents and all-important operational issues which requires his assistance, guidance, and approval.

Take rounds of the facility regularly to identify issues in Housekeeping and initiate immediate corrective actions

Prepare weekly shift rosters for HK Services with the help of Facility Manager. Ensure the rosters are briefed well to the team to make them understand the deliverables.

Co-ordinate all the FM supplies required for the location with the central resource, ensure timely availability of all FM related supplies at the site.

Adhere to the reporting procedures as per JLL standards and requirements, Follow the Standard process for managing all FM requirements at the location.

Ensure vendor compliance audit done at the location through JLL audit team and records maintained

In addition, you ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You ll also be on top of health and safety issues that may arise, and actively participate in reviewing them.

Also, part of your mandate is to monitor the Facilities budget. As the person in charge, you ll make sure that there s enough Supplies to support operations. You ll also see to it that vendor invoice processes comply with standards.

Going above and beyond expectations

Client satisfaction is second nature to the person in charge. In this role, you ll take on difficult issues and seek out opportunities to improve operations. You ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.

In addition, you ll carry out routine service audits to ensure that the team maintains its overall performance. You ll also oversee creating stock reports, meeting minutes and monthly management reports to the clients.

Sound like youTo apply you need to have:

Strong knowledge of property operations

Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations.

Solid background in team management

Are you an adept leader with a proven track record in managing a teamAre you capable of effectively rolling out improvement plansDo you possess superior communications and reporting skillsIf these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.