Assistant Facilities Manager - Soft Service

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you ve got deep experience in commercial real estate, skilled trades, and technology, or you re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves

The Assistant Post Facilities Manager will be responsible for:

• People Management (including vendor management)
  • Provide coaching and direction to team to develop and sustain a high quality, well-motivated team; provide oversight and management to the team as a backup for the Post Facilities Manager
  • Drive staff morale, trust and work ethic amongst site team by fostering an environment that supports teamwork, cooperation, and performance excellence
  • Assist in mentoring and enabling Training and Development of team members
  • Manage multiple vendors (including hard and soft skills) to deliver services on time and within budget
  • Assist the JLL Procurement Team in the vendor procurement processes in accordance with agreed Commonwealth procurement rules as well as JLL s procurement best practices
  • Achieve Key Performance Indicators and Service Level Agreement targets
• Client/Stakeholder Management
  • Deliver excellent customer service to meet client s onsite expectations
  • Build and develop effective relationships with the Posts key stakeholders and be demonstrate comfort working across all levels
  • Monitor procedures to ensure service delivery meets contractual obligations and standards and client expectations
• Finance and Commercial Management
  • Ensure that the site s financial operations are meeting targets and control requirements
  • Assist and monitor financial processes to ensure account payable procedures are followed at all times
  • Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics;
  • Monitor expiry of contracts and initiate re-procurement if needed;
  • Continually assess contracts to ensure best value delivered to the client
• Health and Safety Management
  • This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers, contractors and visitors ensuring they comply with the requirements of the health and safety guidelines, policies and rules
  • Review contractor Safe Work Method Statements (SWMS) prior to works being undertaken on site
• Site Operations Management
  • Implement Industry Best Practice operations
  • Assist and monitor to ensure all building procedures and performance measures are maintained at all times
  • Ensure all Critical Environment (CEM) requirements are met
  • Seek ways to reduce costs and improve operational standards.
  • Oversee site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidy.
  • Assisting in the management of leased residential properties, and building and maintaining internal and external stakeholder relationships.
  • Organize specialty cleaning as required.
  • Implement and sustain good work order management resulting good KPIs.
  • 24/7 emergency call support and site attendance as and when required.
• Risk Management
  • Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained
  • Support the implementation and monitoring of disaster recovering and business continuity plans
  • Follow established escalation procedures and incident reporting procedures
  • Adhere to JLL s business conduct by ensuring compliance with the firm s guidelines, procedures and strategies

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If this job description resonates with you, we encourage you to apply, even if you don t meet all the requirements. We re interested in getting to know you and what you bring to the table!

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