JC Home Delivery Lead - Chennai

Roles and Responsibilities:
1. Responsible for Jio Home Delivery (JHD) in JC Operation

2. Manage and supervise various outbound channels to ensure high service, levels for JHD customers

3. Recruit, train & deploy outbound direct sales agents in JC area as ,per the given target

4. Monitor refresher training on JHD process and product knowledge to, agents

5. Drive Lead Acceptance & Lead Delivery on day to today basis

6. Ensure JC Level Master Configurations on JHD platform - Agents, Stores, PIN Codes, Products

7. JC territory planning to ensure 100% manning coverage

8. Supervise and manage General Trade & Own Store promoters (xDSS) for,Home Delivery

9. Propose improvements to ensure augmented customer experience

10. Monitor and gather competition/industry plan, initiatives, policies and best practices.

Contact :

Magesh

6369120934

Magesh.P@ril.com

Whatsapp me @ wa.me/6369120934