Urgent Hiring : JC Home Delivery Lead : Belgaum : Reliance Jio

Role & responsibilities

1. Responsible for Jio Home Delivery (JHD) in JC Operation

2. Manage and supervise various outbound channels to ensure high service levels for JHD customers

3. Recruit, train & deploy outbound direct sales agents in JC area as per the given target

4. Monitor refresher training on JHD process and product knowledge to agents

5. Drive Lead Acceptance & Lead Delivery on day to today basis

6. Ensure JC Level Master Configurations on JHD platform - Agents, Stores, PIN Codes, Products

7. JC territory planning to ensure 100% manning coverage

8. Supervise and manage General Trade & Own Store promoters (xDSS) for Home Delivery

9. Propose improvements to ensure augmented customer experience

10. Monitor and gather competition/industry plan, initiatives, policies and best practices.

Skills and Competencies

1. Knowledge of managing, supervising direct sales teams of min 8-10,people,

2. Knowledge of product and market,

3. Knowledge of Direct Sales Practices,

4. Team Recruitment Skills,

5. Target orientation,

6. Customer focus

Education Required

Graduate in any discipline / (MBA or equivalent preferred)

Experience Required

Graduate: 4-8 Years / MBA: Min. 2-6 years

Salary Range

500000.00 To 500000.00 INR