Digital Repair Specialist

JC Digital Repair Specialist

Job location - Udupi ,Shimoga , Chikmangalore

Job Description

1. Install CPE devices,

2. Daily partner management,

3. Address partner queries,

4. Drive quality installations,

5. Interact with customers,

6. Troubleshoot device defects,

7. Handle device queries,

8. Record job in CRM portal,

9. Upgrade device software,

10. Assemble / dismantle smartphones,

11. Repair handsets,

12. Verify devices for exchange,

13. Inspect FTTx devices,

14. Travel to touch points,

15. Train / support service points,

16. Fulfill adhoc responsibilities as per business requirements

Skills and Competencies

A. Soft skills:,,

1. Customer focus,

2. Communication skills,

3. Problem Solving skills,

B. Functional skills:,

1. Handset repair skills,

2. Knowledge of spares operations,

3. Knowledge of CRM Systems

Education Required

10+2 / ITI / Diploma, Certification in Device Care (Preferred)

Experience Required

1 - 5 years

Salary Range

220000.00 To 300000.00 INR

HR Team:

Shipra : 8310194727

Shipra.kambali@ril.com