Add office photos
Engaged Employer
i
This company page is being actively managed by
Jio Team. If you also belong to the team, you
can get access from
here
Jio
CompareProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
All Filters
4185 Jio Jobs
Executive Escalations
Jio
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
1. Manage the assigned customer escalations from senior leadership
2. Ensure resolution within TAT
3. Investigate the case & take support from relevant stakeholders
4. Prioritize issue resolution & provide root cause analysis
5. Communicate professionally with direct customer, sales, operations
6. Ensure expectations are met and achieved
7. Monitor the resolution for an agreed upon time with the stakeholders
8. Keep the customer informed & engaged during the issue resolution
9. Fast track the resolution of escalated complaints
10. Ensure customer satisfaction before closing the escalation
11. Highlight corrective & preventive actions identified with resolution
12. Close loop issue resolution with customer through Voice/ NVOC
13. 100% documentation of the escalation in a defined format of RCA 3 to 5 years Skills & Competencies :
2. Ensure resolution within TAT
3. Investigate the case & take support from relevant stakeholders
4. Prioritize issue resolution & provide root cause analysis
5. Communicate professionally with direct customer, sales, operations
6. Ensure expectations are met and achieved
7. Monitor the resolution for an agreed upon time with the stakeholders
8. Keep the customer informed & engaged during the issue resolution
9. Fast track the resolution of escalated complaints
10. Ensure customer satisfaction before closing the escalation
11. Highlight corrective & preventive actions identified with resolution
12. Close loop issue resolution with customer through Voice/ NVOC
13. 100% documentation of the escalation in a defined format of RCA 3 to 5 years
1
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Escalations Executive roles with real interview advice
People are getting interviews at Jio through
People are getting interviews through
(based on 1.1k Jio interviews)
Job Portal
Referral
Company Website
Walkin
Campus Placement
Recruitment Consultant
31%
22%
14%
9%
7%
1%
16% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Jio are saying
What Jio employees are saying about work life
based on 21.7k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Jio Benefits
View more benefits
Compare Jio with
Jio Platforms
Compare
Bharti Airtel
Compare
Vodafone Idea
Compare
Bharat Sanchar Nigam
Compare
Tata Communications
Compare
Aircel
Compare
Mahanagar Telephone Nigam
Compare
Videocon Telecommunications
Compare
Telenor
Compare
MTS
Compare
TCS
Compare
Accenture
Compare
Wipro
Compare
Capgemini
Compare
HDFC Bank
Compare
ICICI Bank
Compare
Infosys
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Similar Jobs for you
JC Home Connect Master Supervisor C
5-8 Yrs
Kolkata, Mumbai, New Delhi +4 more
Share an Interview