E-Commerce Executive

Role & responsibilities

• Overseeing the overall development of an organisation's retail and income-generating sites
• Conducting research on user-friendly features and layouts that appeal the most to customers
• Testing changes to platforms and monitoring the results
• Applying platform updates that attract and keep new customers
• Reviewing sales insights and using them to develop informed sales strategies
• Making promotional offers and displaying them appropriately on the website
• Evaluating legal disclaimers and website content to ensure that they are compliant, error-free and on-brand
• Managing the smooth functioning of different online e-commerce platforms of an online retail company
• Managing and executing promotional campaigns, providing insights on customer shopping trends, ensuring excellent customer service and timely resolution of customer complaints and feedback
• Working closely with demand planning, merchandising and warehouse teams to ensure the fulfilment of orders on time
• Reviewing customers' concerns, needs and preferences to create a smooth and seamless transactional process for buying products online

Preferred candidate profile

• Must have first- hand working experience with online marketplaces like Flipkart, Snapdeal, Amazon, Snapdeal etc.
• Should have knowledge about PPC, Account Health,ROI and ACOS
• Good communications amp; soft skills.
• E-commerce sales product management
• E-commerce promotion and tools understanding
• Efficient in e-commerce sales planning.
• Having a content writing and catalogue designing skills with be added advantage.
• Ability to think independently and result oriented.

Perks and benefits