Developer Support Engineer

At JFrog, we re reinventing DevOps to help the world s most significant companies innovate, and we are looking for like-minded people to join us. This is a special place with a unique combination of brilliance, spirit and just all-around great people. As software plays a central role in everyone s lives, you ll be part of a critical mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production, a concept we call liquid software, and it would be fantastic to have brilliant minds join our journey.

We are looking for top-notch Developer Support Engineers to be the technical focal point for JFrog customers .

As a Developer Support Engineer in JFrog, you will:

• Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.
• Develop scripts in Bash, Python, and Groovy for debugging and automating
• Set up JFrog applications and 3rd party products in various development environments
• Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters
• Reproduce customer scenarios and fill relevant bugs/features
• Maintaining and improving a knowledge base of known issues and solutions
• Integrate and collaborate with JFrog s R&D, QA, Release and Sales teams
• Ability to work flexible hours and weekends as needed

To be a Developer Support Engineer in JFrog, you need the following:

• 3+ years of relevant experience in technical support
• Understanding of Java or other compiled language
• Experience in customer-facing roles
• Experience in Linux
• Able to manage complex, escalated cases involving multiple architectures across multiple platforms
• Strong technical software-related debugging skills
• Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat
• Experience in the DevOps industry
• Experience in AWS OR azure or GCP is required.