Jeeva.ai - Account Manager - Customer Success (2-6 yrs)

Jeeva.ai is hiring for the position of Customer Success Specialist.


Job Description:

Experience : 2+ years in Customer Success, Account Management, or a related role with a proven track record of meeting or exceeding sales targets.

Consultative Approach : You take a solutions-oriented approach to business development and client success efforts.

Communication Skills : Strong written and verbal communication skills, with the ability to pitch value offerings effectively.

Proactive & Driven : A self-starter with a go-getter attitude, quick learner, and target-oriented.

Tech-Savvy : Comfortable using CRM software and keeping it consistently updated.

Geographical Knowledge : Familiarity with US geography and experience in lead generation for software product and service sales.

Relationship Builder : Adept at communicating with customers, understanding their needs, and identifying sales opportunities.

Client Presentations & Demos : Conduct presentations and demos that clearly communicate the value proposition of Jeeva.ai to clients.

Client Relationship Management : Maintain strong, ongoing relationships with existing clients, identifying opportunities for upselling, cross-selling, and ensuring repeat business.

Onboarding New Clients : Lead the onboarding process, ensuring a smooth transition and a thorough understanding of our products and services.

Account Performance Review : Regularly review client account performance, identify areas for improvement, and implement strategies to drive better results and client satisfaction.

Issue Resolution : Act as the point of escalation for client issues, collaborating with internal teams to resolve problems promptly and effectively.

Product Expertise : Develop a deep understanding of our products and services to provide expert guidance and support to clients.

Feedback & Improvement : Gather and analyze client feedback to inform product development and service improvements.

About Jeeva.ai:

At Jeeva.ai, we're on a mission to revolutionize the future of work by building AI employees that automate all manual tasks-starting with AI Sales Reps. Our vision is simple: "Anything that doesn't require deep human connection can be automated & done better, faster & cheaper with AI." We've created a fully automated SDR using AI that generates 3x more pipeline than traditional sales teams at a fraction of the cost.

As a dynamic startup we are backed by Alt Capital (founded by Jack Altman & Sam Altman), Marc Benioff (CEO Salesforce), Gokul (Board Coinbase), Bonfire (investors in ChowNow), Techtsars (investors in Uber), Sapphire (investors in LinkedIn), Microsoft with $1M ARR in just 3 months after launch, we're not just growing - we're thriving and making a significant impact in the world of artificial intelligence.

Interested candidates can share their resume