Client Relationship Manager

JACK MARTIN | INDIA'S NO.1 HOME AUDIO BRAND

GURUGRAM | HARYANA

Client Relationship Manager

Job Title: CRM (Sales Coordinator) - B2B Sales

Location: Gurugram, Jack Martin (Jai Kartar Digitech Pvt Ltd)

Industry: Consumer Electronics - Home Audio & Smart LED TV

About Us:

Jack Martin is Indias top consumer electronics brand, known for exceptional home

audio systems and Smart LED TVs. We pride ourselves on our strong relationships with

channel partners, distributors, and dealers, which allow us to deliver quality products

and services nationwide.

Role Overview:

We are looking for a CRM (Sales Coordinator) to support our B2B sales division, with a

focus on increasing revenue, maximizing client satisfaction, and driving cross-sell and

upsell opportunities. This role will work closely with existing channel partners,

including distributors and dealers, managing ongoing sales operations, order

coordination, and payment processes.

Key Responsibilities:

Account Management: Strengthen relationships with existing channel partners,

focusing on retention, satisfaction, and identifying opportunities for upsell and

cross-sell to increase revenue.

Sales Coordination: Assist the sales team by managing sales order processing,

ensuring timely communication and coordination with partners on orders,

inventory, and delivery schedules.

Revenue Growth: Actively work with partners to uncover revenue growth

opportunities, strategically planning sales initiatives that align with Jack

Martins product offerings.

Target Tracking: Monitor target achievement vs. actual performance, tracking

each distributor and dealers monthly/quarterly sales against set goals.

Payment Collection: Coordinate closely with partners to ensure timely

payments, addressing any issues or delays and following up on outstanding

invoices.

Sales Planning: Support the creation and management of Partner Joint Plans

(PJP), working with the sales team and partners to align on monthly/quarterly

goals and promotional activities.

Performance Reporting: Regularly report on sales performance, order status,

and account activities to senior management, providing insights to enhance B2B

sales operations.

Cross-functional Collaboration: Work with finance, logistics, and customer

service teams to ensure smooth operations, efficient order processing, and

prompt issue resolution.

Qualifications:

Experience: 3+ years of experience in B2B CRM, sales coordination, or account

management, preferably within consumer electronics or similar industries.

Education: Bachelors degree in Business, Marketing, or a related eld.

Skills: Excellent communication and relationship management skills with

strong organizational abilities.

Sales Mindset: Proven ability to meet and exceed sales targets by maximizing

revenue from existing accounts.

Technical Proficiency: Familiarity with CRM systems, MS Office Suite, and sales

tracking tools.

Attitude: Self-motivated, proactive, and solution-oriented, with a commitment

to enhancing customer satisfaction.

Why Join Us?

Dynamic Growth Environment: Join a team that prioritizes growth and

development, both for the company and for each individual.

Innovative Products: Represent a respected brand in consumer electronics,

working with high-quality and innovative products.

Career Development: Be part of a company that values professional

development, offering opportunities for growth within the B2B sales space.

Jack Martin is an equal-opportunity employer. We welcome diversity and are committed to

creating an inclusive environment for all employees.