Quality Auditor

Role & responsibilities

• Conduct regular assessments and audits of field operations to ensure compliance with established quality standards and protocols.
• Provide guidance and training to ambulance staff regarding quality benchmarks, protocols, and best practices to improve service delivery.
• Analyze operational data to identify trends, areas for improvement, and implement strategies to enhance efficiency and service quality.
• Investigate incidents or complaints related to service quality, identify root causes, and implement corrective actions to prevent recurrence.
• Maintain accurate records of quality assessments, incidents, and improvement initiatives. Generate reports to highlight findings and recommendations for the management team.
• Work closely with cross-functional teams including medical professionals, emergency response teams, and management to implement quality enhancement strategies.
• Propose and implement innovative solutions and initiatives to improve the overall quality of ambulance services.
• Willingness to travel extensively for on-site assessments and audits.
• Ability to work flexible hours and respond to emergency situations if required.
• Create an Daily/Weekly/Monthly audit plan.
• Obtain and evaluate internal accounting and operational documentation.
• Timely conversion of non-compliance found during audit into compliance
• Prepare and present reports regarding audit obsecration findings.
• Conduct follow-up audits.