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iScala Support
Jade Global
posted 3mon ago
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Flexible timing
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Job Description
iScala Support - 4 Positions4
Responsibilities:
- Liaise with client application lead for day-to-day activities.
- Provide L2/L3 support for issues related to iScala ERP Finance Modules
- Attend all internal and client meetings.
- Monitoring and tracking tickets and alerts, ,maintain agreed SLAs
- Coordinate with other teams, business users, Vendor (e.g. Oracle/Microsoft etc.)
- Help in patching and monthly closure activities.
- Documenting and Maintaining SOPs and KEDB
- On-call support for P1 issues.
- Raise risks/issues (if any) on time.
Skills & Experience Required:
- 6+ years of hands-on experience in L2/L3 Application Support for iScala ERP application - Finance Modules
- Must Have: iScala - Budget, forecasting and actuals L2/L3 ticket support
- Good to Have: Experience in Hospitality industry
- Basic understanding of debugging issues in seeded as well as custom programs, peripheral integrations (e.g. bank integrations) etc.
- Understanding of basic XML, Unix, and PL/SQL
- ITIL certification will be an added advantage.
- Excellent communication skills
- Ready to work in rotational shift.
Employment Type: Full Time, Permanent
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What Jade Global employees are saying about work life
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Flexible timing
Monday to Friday
No travel
Day Shift
Jade Global Benefits
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Internal Talent First Every Challenge an Opportunity Fun@Communiy Activities Not Just Pay Mission-Oriented Work Ideas Nurtured
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Jade Global Pune Office Location
Pune, Maharashtra Office
Headquarter
Vadgaon Sheri Road, Nyati Tech Park, 7th Floor, Pune, Maharashtra 411014, IN
Pune, Maharashtra
411014
411014
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