iScala ERP Finance Techno-Functional

Role & responsibilities

Job DescriptionResponsibilities:

• Liaise with client application lead for day-to-day activities.
• Provide L2/L3 support for issues related to iScala ERP Finance Modules
• Attend all internal and client meetings.
• Monitoring and tracking tickets and alerts, ,maintain agreed SLAs
• Coordinate with other teams, business users, Vendor (e.g. Oracle/Microsoft etc.)
• Help in patching and monthly closure activities.
• Documenting and Maintaining SOPs and KEDB
• On-call support for P1 issues.
• Raise risks/issues (if any) on time.

Skills & Experience Required:

• 3+ years of hands-on experience in L2/L3 Application Support for iScala ERP application - Finance Modules
• Must Have: iScala - Budget, forecasting and actuals L2/L3 ticket support
• Good to Have: Experience in Hospitality industry
• Basic understanding of debugging issues in seeded as well as custom programs, peripheral integrations (e.g. bank integrations) etc.
• Understanding of basic XML, Unix, and PL/SQL
• ITIL certification will be an added advantage.
• Excellent communication skills
• Ready to work in rotational shift.

Preferred candidate profile

Perks and benefits