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Ixigo.com
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Sr Trainer - Customer Experience
Ixigo.com
posted 2d ago
Job Role Insights
Flexible timing
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Job Description
We are looking to hire a Senior Trainer, Customer Experience to play the key role of managing training and development processes for customer service. He/She will drive the execution for running ixigo s day-to-day training/refresher processes and help improve operational efficiency plus process quality/NPS
As a Senior Trainer - Customer Experience, you will be responsible for:
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Training executives towards handling of calls/emails/cases as per quality frameworks and designed SOPs (for Flights/Hotels)
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Refreshers/Trainings covering handling of escalation cases from ixigo s leadership
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Conduct regular Quality and Feedback sessions.
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Help define SOPs as per process updates/product developments.
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Provide insights and suggestions towards process improvement based on customer queries.
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Bachelor s degree - Minimum 3 years of experience as a trainer, preferably in the ecommerce or travel sector.
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Excellent verbal, written, analytical and communication skills
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Outstanding customer service skil
Employment Type: Full Time, Permanent
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Rating based on 1 Customer experience
review
Anonymous · Customer Success, Service & Operations
in Gurgaon / Gurugram
The work culture is awesome.
- Salary - Good
Nothing as everything is fine
What Ixigo.com employees are saying about work life
Ixigo.com Benefits
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Ixigo.com Gurgaon / Gurugram Office Location
122002
