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Customer Success Officer
Itvedant Education
posted 5mon ago
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Fixed timing
Key skills for the job
Job Description
- Grievance Resolution: Address and resolve customer grievances in a timely and efficient manner Act as a point of contact for students, addressing their concerns and providing appropriate solutions
- Collaborate with relevant internal teams to ensure effective problem resolution
- Edtech Industry Expertise: Possess a deep understanding of the Edtech industry, including knowledge of trends, products, and services
- Stay updated on the latest advancements and changes in the Edtech sector to provide informed assistance to customers Customer Relationship Management: Proactively engage with customers to understand their needs and provide personalized support
- Placement Handling: Oversee and manage the placement process for students, ensuring a smooth transition from education to employment
- Collaborate with the placement team to align student skills with industry requirements
- Monitor and track placement outcomes to measure success and identify areas for improvement
- Training and Onboarding: Conduct orientation sessions for students to familiarize them with the Edtech platform and its features
- Provide training and guidance on utilizing educational resources effectively
- Feedback Collection: Gather feedback from students regarding their experiences, concerns, and suggestions
- Analyze feedback data to identify trends and areas for improvement
- Collaboration with Internal Teams: Work closely with sales, marketing, and product development teams to ensure a unified approach in meeting customer needs
- Provide insights and feedback from customers to contribute to the improvement of products and services
- Documentation and Reporting: Maintain accurate records of customer interactions and resolutions
- Generate regular reports on customer success metrics, including satisfaction levels, issue resolution times, and placement outcomes
Employment Type: Full Time, Permanent
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People are getting interviews at Itvedant Education through
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Company Website
25%
25%
13%
37% candidates got the interview through other sources.
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What people at Itvedant Education are saying
What Itvedant Education employees are saying about work life
based on 230 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Itvedant Education Benefits
Submitted by Company
Free Transport 
Cafeteria Job Training Health Insurance Monthly, Quarterly and Annual Employee Recognition Awards Increments and Incentives
Submitted by Employees
View more benefits 
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Itvedant Education Thane Office Locations
Thane, Maharashtra Office
Headquarter
No: 18, 4th floor, Kerom building, MIDC, Road, next to State Bank of India, near Toyota Showroom, Wagle Industrial Estate, Thane, Maharashtra 400604
Thane, Maharashtra
400604
400604
Thane, Maharashtra Office
2nd floor, Ishan Arcade, 1, Gokhale Rd, opposite Gaondevi Mandir, above Canara Bank, Shivaji Path, Dada Patil Wadi, Naupada, Thane West, Thane, Maharashtra 400602
Thane, Maharashtra
400602
400602
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