It Support Team Lead

Firewall configuration & management Server Support (Hardware) Laptops & Desktops troubleshooting Network troubleshooting Windows OS versions (e.g. 22H2, 23H2 etc) Windows OS installation process (bootable Pendrive & WDS) O365 knowledge & support PST & OST files knowledge One drive support Zoom, Ms teams for VC's Computer slowness troubleshooting (during Booting, shutdown, opening applications etc) Wifi is showing connected, but message "No internet" Active Directory, how to install AD client in computer having admin rights User management in Active directory VPN client troubleshooting Anti virus support Knowledge in group policy Cross & straight Lan cables (Patch cords) - & its color combination Bitlocker knowledge & troubleshooting Remote tools for troubleshooting IP conflict issues Static & Dynamic IP Knowledge on DNS & DHCP BSOD troubleshooting issues Dead laptop with no led indication troubleshooting User onboarding & exit process Asset management / inventory records Vendor cordination during hardware troubleshooting MAC support - hard reset & latest iOS version Network printer configuration Ticketing tool with categories & SLA against each level MDM (Mobile device management) VDI (Virtual Desktop) Google workspace