Associate Travel Support (US)

Provide exceptional traveler care and customer service to our clients
Accurately complete end to end International travel requirements for air, hotel,car, rail.
Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
Open to work in flexible environment, roster off, weekend working, public holidays and festivals
Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
Excellent communication skills (Both Written and Verbal)
Providing consultative multi-country routings for best fares and preferred carrier usage.
Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary.
Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
Deliver expectations against individual and shared team key performance indicators
Embrace the role of providing a superior consultative value to clients
Should be team player and manage show alone if required
Knowledge of corporate travel economics and travel technology/tools will be an added advantage